Frequently Asked Questions
Q: What is the average delivery time?
In general the delivery time for the bike is around 4 weeks. Once the order has been payed and finalised, you will receive the delivery specifications (location, date, time etc.).
If you want to reveive more information regarding the delivery date before ordering, feel free to contact us directly. Fill out the order form or send an e-mail to firstname.lastname@example.org
Q: Where will my bike be delivered?
Your bike will be delivered at a central pick-up point in Geneva (Carouge). Your bike will be ready to go. Some final adjustments can be made to your bike, based on your body and personal preferences.
After the payment has been received, you will receive the delivery specifications (location, date, time etc).
Q: How do I determine the correct frame size?
When purchasing a new bike it is important to choose the right height.
Measure the inside length of your leg while your legs are +/-15 stand apart (without shoes). Measure the distance between the ground and the groin.
Multiply this outcome by 0,66 (for cycle touring) and 0,65 (for sporty cycling)
Example: the inside length of your leg is 86 cm (86 x 0,66 = 56,7)
Choose the frame size that comes closest to this outcome.
If the result is in between 2 frame sizes the following rule applies:
When using your bike in a sporty way, choose the smaller frame.
When you use your bike for touring, choose the larger frame.
Electric Bike Frame size based on body height
As an extra indication for the frame size of an electric bike, the following can be applied
47cm height 1.55-1.66
50cm height 1.60-1.72
53cm height 1.66-1.77
57cm height 1.74-1.85
60cm height 1.79-1.90
61cm height 1.81-1.92
There are no guarantees with the information provided here. Every rider is different.
Consult a local bike shop if you wish to have a personal fitting or size recommendation.